SHM's Clinical Quick Talks-Feedback Basics

Pdf Summary
**Summary of "Feedback Basics" by Catherine Chen**<br /><br />**Key Learning Points:**<br />1. Outline how to provide trainee feedback.<br />2. Formulate actionable feedback for trainees.<br /><br />**Setting the Stage:**<br />- Set clear expectations early with trainees regarding presentation preferences.<br />- Focus on specific, observable improvements, seeking others’ opinions if necessary.<br /><br />**Delivering Feedback (SPIKES Method):**<br />- **Setting:** Ensure privacy to avoid public embarrassment.<br />- **Perception:** Ask trainees to self-assess their performance, turning negatives into growth opportunities.<br />  - Questions: What went well? What was challenging? What to work on next?<br />- **Invitation:** Explicitly state it’s a feedback session.<br /><br />**Diagnosing Issues (Table 1):**<br />- Highlight areas such as reporting, medical knowledge, organization, cognitive processes, self-awareness, management, and professionalism.<br />- Identify specific dysfunctions like scattered presentations, time management issues, or incomplete plans.<br /><br />**Actionable Feedback (Table 2):**<br />- Develop specific action plans using SMART goals.<br />- Examples:<br />  - Reporting: Practice concise presentations; develop illness scripts.<br />  - Interpretation: Know test reasons and normal values.<br />  - Management: Create detailed, prioritized plans.<br />  - Education: Read specifically, ask questions, present readings.<br />  - Professionalism: Improve punctuality, patient rapport, and time management.<br /><br />**Emotions and Summary:**<br />- Acknowledge and address emotional responses.<br />- Reassure and transition to action plans.<br />- Summarize next steps for student to work on.<br /><br />**Clinical Pearls:**<br />1. Feedback should be non-punitive, constructive, specific, and objective.<br />2. It should be actionable, aiding student growth and performance improvement.<br />3. Soliciting learner perceptions is crucial in the feedback process.<br /><br />**Usage:** Ideal for formal mid/end trainee feedback sessions.<br /><br />**Resources:**<br />- "Coaching in Medical Education, A Faculty Handbook" by AMA, 2017.<br /><br />**Last Updated:** September 2024<br /><br />This summary encapsulates methods and strategies outlined to effectively provide feedback to medical trainees, ensuring their professional and educational growth through actionable, well-structured feedback sessions.
Asset Subtitle
Catherine Chen
Keywords
trainee feedback
SPIKES method
actionable feedback
SMART goals
medical education
performance improvement
self-assessment
professionalism
feedback strategies
non-punitive feedback