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Empathy on the Clock: Human-Centered Communication in an AI-Influenced, Highly-Complex Inpatient World - On Demand 2026
Pressed for time yet determined to connect? Empathy on the Clock blends evidence and bedside practice to examine how compassion measurably boosts outcomes and clinician well-being, then shows how AI can strengthen rapport by offloading documentation. You’ll apply scripts, micro-skills, and rounding prompts, and design quick huddles that support clear, human-centered dialogue and elevate trust, efficiency, and team morale—all tailored to inpatient realities.
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Availability
On-Demand
Expires on Apr 05, 2029
Credit Offered
0.75 CME Credit
0.75 ABIM-MOC Point
0.75 Participation Credit
  • Overview
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  • Accreditation
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Learning Objectives
After completing this activity, learners should be able to:
  1. Describe the role and measurable impact of empathy in inpatient care.
  2. Identify common barriers to delivering patient-centered, empathetic care in the modern hospital environment.
  3. Analyze discrepancies between patient and clinician perceptions of empathy.
  4. Evaluate practical, real-world strategies for strengthening empathetic communication.
  5. Assess the potential and limitations of artificial intelligence in enhancing empathetic, human-centered patient care.
Faculty
  • Jennifer Barnett, DMSc, PA-C, SFHM, DFAAPA
  • Marina Kovacevic, MD FACP
Faculty Disclosures
The individuals in control of content for this activity have no relevant relationships with ACCME-defined ineligible companies to disclose unless listed here. Any relevant relationships were mitigated prior to the start of this activity.
CME Credit Statement
The Society of Hospital Medicine designates this enduring material for a maximum of 0.75 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

MOC Credit Statement
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 0.75  MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

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