Webinar Credit Claim: From Insight to Action: Reducing the Impact of Administrative Harm

Building on the February 19 session, this webinar shifts from understanding why administrative harm occurs to exploring how it can be reduced in everyday practice. Administrative harm refers to the adverse consequences of administrative decisions within healthcare that directly influences patient care and outcomes, professional practice, and organizational performance.

This session will focus on practical, real-world approaches to redesigning work in ways that support safe, high-quality, human-centered care while remaining operationally and financially sustainable. Using common scenarios, we will discuss how leaders in a variety of roles understand and navigate tradeoffs, consider the downstream impacts of decisions on patients, clinicians, and health systems, and apply these insights to strengthen alignment between decisions and outcomes.

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Availability

On-Demand

Release on Mar 10, 2026 12:00 PM Central Daylight Time
Expires on Jun 10, 2026

Cost

$0.00

Credit Offered

1 CME Credit

1 Participation Credit

Overview
Overview
Faculty
Accreditation

Learning Objectives
After completing this activity, learners should be able to:

Identify and evaluate gaps of service or areas of improvement in their practices
Recognize best practices and principles for running a more effective practice
Be better equipped to bring these conversations back to their hospital leadership and engage with C-suite to make change

Description
Building on the February 19 session, this webinar shifts from understanding why administrative harm occurs to exploring how it can be reduced in everyday practice. Administrative harm refers to the adverse consequences of administrative decisions within healthcare that directly influences patient care and outcomes, professional practice, and organizational performance. This session will focus on practical, real-world approaches to redesigning work in ways that support safe, high-quality, human-centered care while remaining operationally and financially sustainable. Using common scenarios, we will discuss how leaders in a variety of roles understand and navigate tradeoffs, consider the downstream impacts of decisions on patients, clinicians, and health systems, and apply these insights to strengthen alignment between decisions and outcomes.

Learning Objectives
After completing this activity, learners should be able to:

Identify and evaluate gaps of service or areas of improvement in their practices
Recognize best practices and principles for running a more effective practice
Be better equipped to bring these conversations back to their hospital leadership and engage with C-suite to make change

Faculty

Marisha Burden, MD, MBA, FACP, SFHM
Alan Hathcock, MD, MPH
Lauren Maskin, MD
Benji Mathews, MD, MBA, SFHM

Faculty Disclosures
The individuals in control of content for this activity have no relevant relationships with ACCME-defined ineligible companies to disclose unless listed here. Any relevant relationships were mitigated prior to the start of this activity.

Accreditation Statement
The Society of Hospital Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Credit Statement
The Society of Hospital Medicine designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.