Changing your Tune: A Trauma-Informed Approach to Challenging Encounters in the Hospital - On Demand 2026
On rounds, tensions flare; most adults carry trauma that shapes every interaction. In this session, clinicians learn a trauma‑informed lens to recognize triggers, misaligned goals, and system friction, then practice evidence‑based verbal de‑escalation through realistic scenarios. You’ll apply, evaluate, and refine techniques to improve safety, rapport, and your own resilience—turning challenging encounters into therapeutic alliances.
Availability
On-Demand
Expires on Apr 05, 2029
Credit Offered
0.75 CME Credit
0.75 ABIM-MOC Point
0.75 Participation Credit
  • Overview
  • Faculty
  • Accreditation
  • Recommended
Learning Objectives
After completing this activity, learners should be able to:
  1. Define trauma and the key principles of a trauma-informed care approach.
  2. Explore how adopting a trauma-informed care mindset improves patient care and provider well-being when facing challenging encounters in the hospital.
  3. List and describe key tactics in behavioral de-escalation (e.g., agree to disagree, set clear limits) that can be used during challenging situations in the hospital.
Faculty
  • Sarah Apgar, MD
  • Armond Esmaili, MD
Faculty Disclosures
The individuals in control of content for this activity have no relevant relationships with ACCME-defined ineligible companies to disclose unless listed here. Any relevant relationships were mitigated prior to the start of this activity.
CME Credit Statement
The Society of Hospital Medicine designates this enduring material for a maximum of 0.75 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

MOC Credit Statement
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 0.75  MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

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