Throughput & Capacity Management: Building a High-Performing Hospital System

Hospital throughput and capacity management impacts clinical quality, patient experience, and the financial performance of the institution. This webinar will provide practical frameworks and strategies to optimize patient flow across the entire care continuum — from ED boarding and admission to discharge planning and post-acute transitions. Participants will examine the systemic drivers of capacity strain, learn how to build cross-functional coalitions, and gain tools to lead sustainable change in their organizations.

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Availability

On-Demand

Expires on Oct 28, 2029

Cost

Member: $0.00

Non-Member: $95.00

Credit Offered

1 CME Credit

1 Participation Credit

Overview
Faculty
AI Disclosures
Accreditation
Recommended

Learning Objectives
After completing this activity, learners should be able to:

Identify root causes of throughput bottlenecks using systems-thinking frameworks
Define meaningful throughput metrics
Assess the role of data in identifying bottlenecks and assessing interventions
Identify potential workflows, governance, and accountability structures to maximize throughput

Faculty

Shadi Jarjous, MD, MBA, FACP, SFHM
Nathaniel James Kesner, DO, MBA, FACOI, SFHM
Thomas McIlraith, MD, CLHM, SFHM
Tresa McNeal, MD, FACP, SFHM
Teresa Caponiti

Faculty Disclosures
The individuals in control of content for this activity have no relevant relationships with ACCME-defined ineligible companies to disclose unless listed here. Any relevant relationships were mitigated prior to the start of this activity.

AI Disclosures
Any AI contribution to developing this activity was determined, in accordance with SHM’s AI Policy, not to be substantively relevant to the final educational content unless otherwise noted below. All educational content has been reviewed and verified by qualified human experts.

Shadi Jarjous used Copilot (version Microsoft 365 Copilot is based on GPT-5 chat model) on 10/20/26 to organize the slides and add an infographic to illustrate content.

Accreditation Statement
The Society of Hospital Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Credit Statement
The Society of Hospital Medicine designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit(s)^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Behind the Paycheck: Understanding Hospitalist Compensation and Value

Hospital medicine is one of the fastest-growing specialties in the U.S. This webinar will explore the origins of hospital medicine through today’s complex landscape. The speakers will break down the major compensation models in use today and explore the financial pressures reshaping the field: payer reimbursement cuts, private equity involvement, hospital margins, and the constant push to increase patient volume. Finally, we will turn to a question every hospitalist should be able to answer: how does your organization value hospital medicine, and what does that mean for you? Attendees will walk away with a clearer understanding of the forces shaping their pay and practical insight into how to advocate for themselves within their organization.

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From Insight to Action: Reducing the Impact of Administrative Harm

Building on the February 19 session, this webinar shifts from understanding why administrative harm occurs to exploring how it can be reduced in everyday practice. Administrative harm refers to the adverse consequences of administrative decisions within healthcare that directly influences patient care and outcomes, professional practice, and organizational performance.

This session will focus on practical, real-world approaches to redesigning work in ways that support safe, high-quality, human-centered care while remaining operationally and financially sustainable. Using common scenarios, we will discuss how leaders in a variety of roles understand and navigate tradeoffs, consider the downstream impacts of decisions on patients, clinicians, and health systems, and apply these insights to strengthen alignment between decisions and outcomes.

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Bridging Decision-Making and Bedside Realities: Understanding the Context of Administrative Harm

Hospital medicine is operating in a period of significant transformation, shaped by consolidation, evolving payment models, regulatory pressures, and increasing patient complexity. These forces influence clinical and administrative leaders alike and frame the context in which administrative decisions are made.

In this activity, we will introduce the concept of administrative harm—the adverse consequences of administrative decisions within healthcare that directly influence patient care and outcomes, professional practice, and organizational performance—and explore how system-level pressures can create distance between decision-making and frontline care. Through perspectives from operational, policy, and physician leadership, we will examine how broader forces such as reimbursement changes, payer dynamics, and organizational structures shape decisions, and how limited shared context can contribute to unintended downstream effects.

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Generative AI for the Hospitalist: Integration into Care, Training, and Research

Generative AI is already transforming hospital medicine. Physicians and trainees are increasingly incorporating it into their daily practice, but may not be aware of its limitations and how to mitigate them. This activity explores various clinical and academic uses for generative AI and ways to ensure that it’s being used efficiently and ethically. Whether you are new to generative AI or a daily user, this activity will give you the tools and information to improve both your practice and patient care.

Multiple Credits

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2023 State of Hospital Medicine Report (Print Version)

The State of Hospital Medicine (SoHM) Report is the most comprehensive resource on hospital medicine group configuration and operation. The Report includes the most recent data on practice demographics, staffing levels, turnover, staff growth, compensation models and financial support for solid evidence-based management decisions from across the country. The Report also includes data from the Medical Group Management Association (MGMA) on hospitalist compensation and productivity.

$503.00 - $653.00