Partnering with Patients, Families and your Hospital to Manage and Decrease Challenging Patient Encounters

When stakes are high, even routine encounters can derail. In this clinician-led session, develop a practical framework for why conflicts arise, understand how illness shapes behaviors, and list key physician, patient, and family factors. Identify effective responses and describe system-level fixes that align teams with patients and families—so you reduce escalations, strengthen trust, and deliver calmer, safer care.

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Availability

On-Demand

Expires on Apr 23, 2029

Cost

Member: $0.00

Non-Member: $95.00

Credit Offered

1 CME Credit

1 Participation Credit

Overview
Accreditation

Learning Objectives
After completing this activity, learners should be able to:

Develop a mental framework to understand what contributes to conflict between patients, families and care teams.
Understand how illness impacts feelings, thoughts and behaviors in physicians and patients.
List three physician factors that impact difficult patient encounters.
List three patient and/or family factors that impact difficult patient encounters.
Identify strategies to cope with and respond to difficult encounters between physicians, care teams, patients and families.
Describe system-level solutions which may help address challenging patient encounters where you work.

Accreditation Statement
The Society of Hospital Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Credit Statement
The Society of Hospital Medicine designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit(s)^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.