Partnering with Patients, Families and your Hospital to Manage and Decrease Challenging Patient Encounters

Please join us for a discussion about how to approach and decrease the occurrence of challenging patient encounters. “Difficult” or “Challenging” patients describes a variety of situations which this webinar will further define. We will also be discussing both individual provider strategies and institutional strategies to decrease these potential encounters. The discussion will be co-facilitated by a psychiatrist and a hospitalist who both serve in hospital leadership roles and frequently coach providers and their institutions on how to effectively manage these challenging cases.

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Availability

On-Demand

Expires on Feb 20, 2026

Cost

Member: $0.00

Non-Member: $95.00

Credit Offered

1 CME Credit

1 Participation Credit

Overview
Faculty
Accreditation
Recommended

Learning Objectives
After completing this activity, learners should be able to:

Develop a mental framework to understand what contributes to conflict between patients, families and care teams.
Understand how illness impacts feelings, thoughts and behaviors in physicians and patients.
List three physician factors that impact difficult patient encounters.
List three patient and/or family factors that impact difficult patient encounters.
Identify strategies to cope with and respond to difficult encounters between physicians, care teams, patients and families.
Describe system-level solutions which may help address challenging patient encounters where you work.

Faculty

Adia Ross, MD, MHA
Shelley Holmer

Faculty Disclosures
The faculty and planners of these activities have no relevant relationships to disclose. All relevant relationships were mitigated prior to the start of this activity.

Conflict of Interest Disclosure Policy
In accordance with the ACCME Standards for Commercial Support, SHM requires that individuals in a position to control the content of an educational activity disclose all relevant financial relationships with any commercial interest. SHM mitigates all conflicts of interest to ensure independence, objectivity, balance, and scientific rigor in all its educational programs. All relevant financial relationships shall be disclosed to participants prior to the start of the activity.

Furthermore, SHM seeks to verify that all scientific research referred to, reported, or used in a continuing medical education (CME) activity conforms to the generally accepted standards of experimental design, data collection, and analysis. SHM is committed to providing its learners with high-quality CME activities that promote improvements in healthcare and not those of a commercial interest.

Accreditation Statement
The Society of Hospital Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Credit Statement
The Society of Hospital Medicine designates this online activity for a maximum of 1.00 AMA PRA Category 1 Credit^TM. Physicians should claim only credit commensurate with the extent of their participation in the activity.

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