SHM Converge Scientific Abstract ePoster Gallery-The Poise Framework for Sharing Peer Feedback

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This document describes the importance of peer feedback in clinical settings and presents a workshop designed to improve it using the POISE communication framework.<br /><br />Peer feedback is often an overlooked opportunity for professional development and quality improvement, but it has strong potential to improve clinical practice and patient outcomes. However, giving and receiving feedback requires trust, and clinicians are more likely to accept feedback from colleagues they know well. Barriers include workplace culture, fear of damaging collegial relationships, and the fact that few clinicians receive formal training in feedback skills.<br /><br />To address this gap, the authors developed an interactive workshop for hospital medicine and geriatrics clinicians at an academic medical center. The workshop aimed to build skills in both giving and receiving positive and constructive peer feedback, while also promoting healthy professional relationships and a growth mindset. The session included polling, case discussions, introduction to the POISE framework, demonstrations, guided role-play, and reflection on the emotional aspects of feedback.<br /><br />The workshop’s impact was assessed using pre- and post-workshop surveys measuring prior experiences with peer feedback and participants’ confidence in using it. Results showed that the workshop improved confidence in both giving and receiving constructive feedback. Participants especially valued the simplicity of the POISE framework, along with the demonstrations and role-play activities.<br /><br />The main conclusion is that structured training can help clinicians become more comfortable with peer feedback and may support better teamwork, communication, and clinical improvement. Future work will use follow-up surveys to determine whether the workshop leads to lasting changes in feedback practices.

Asset Subtitle

Satyen Nichani

Meta Tag

Author List Julieann Grant, Mark A. McQuillan, Raymond Blush, Satyen Nichani, Staci Blackburn

Category Innovations

Concept Feedback

Concept POISE Framework

Concept Professional Development

Concept Quality Improvement

Concept Trust

Distinguished Non-Finalist

Presenter Organization University of Michigan

Presenting Author Satyen Nichani

Track Communication

Keywords

peer feedback

clinical settings

POISE framework

workshop

constructive feedback

professional development

healthcare communication

role-play

growth mindset

teamwork

Feedback

POISE Framework

Professional Development

Quality Improvement

Trust