SHM Converge Scientific Abstract ePoster Gallery-Telephone and Video Visits in the Hospital: Patient Demographics and Perceptions of Quality

Pdf Summary

This study examined how hospitalized patients perceived telemedicine visits with their inpatient care teams during the COVID-19 pandemic. Telemedicine, including phone and video visits, became important for reducing exposure risks and helping clinicians connect with patients in the hospital.<br /><br />Researchers surveyed randomly selected general medicine inpatients at two urban hospitals from February 2020 to August 2021 as part of a larger study about patients’ understanding of their care teams. Of 173 surveys, 134 patients answered questions about whether any care team members visited by phone or video instead of in person, which team members were involved, and how they rated the quality of the encounter.<br /><br />Results showed no significant demographic differences between patients who did and did not report telemedicine visits. However, no non-English-speaking patients reported having a telemedicine visit. Most patients rated the quality of telemedicine encounters positively, describing them as good, very good, or excellent. Specialists were the most common users of telemedicine, accounting for 39% of reported visits.<br /><br />Overall, the findings suggest that inpatient telemedicine was generally well received by patients and became a meaningful tool for care delivery during the pandemic, though access may have been uneven for non-English speakers.

Asset Subtitle

Nathan Juergens

Meta Tag

Author List C to, Ebrahim Barkoudah, Elizabeth A. Bambury, Erin Yao-Cohen, Hassan Khalil, James D. Harrison, Jeffrey L. Schnipper, Jenica Cimino, Mariam Atkinson, Mohammed Wazir, Nathan Juergens, Nicole Curatola, Rachel Weiss, Sampath Mani

Category Research

Concept Telemedicine

Concept Satisfaction

Concept Specialist

Concept Patient Perception

Concept Visit Quality

Distinguished Non-Finalist

Presenter Organization Ucsf

Presenting Author Nathan Juergens

Track Technology in Hospital Medicine

Keywords

telemedicine

hospitalized patients

COVID-19 pandemic

inpatient care

phone visits

video visits

patient perceptions

general medicine inpatients

specialists

healthcare access

Telemedicine

Satisfaction

Specialist

Patient Perception

Visit Quality