SHM Converge Scientific Abstract ePoster Gallery-Seated Physician Rounds and Effective Communication for Improving Patient Satisfaction

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This quality improvement project evaluated whether seated physician rounds, combined with effective communication training, could improve patient satisfaction on a medical inpatient unit. The team implemented the intervention on one floor (B5) using the AIDET communication framework (Acknowledge, Introduce, Duration, Explain, Thank you). Physicians received didactic sessions on AIDET, chairs were placed in patient rooms, and “confirmatory rounds” were used to monitor adherence. Patient satisfaction was measured using HCAHPS survey scores, with comparisons made to prior months and to other inpatient medical units.<br /><br />The goal was to achieve a 25% increase in HCAHPS scores across four communication-related domains within three months. Early results showed marked improvement on the intervention unit. From May to July 2022, the percentile ranks increased substantially in all four domains: communication with doctors (14% to 83% to 99%), courtesy/respect (25% to 61% to 99%), listening carefully (3% to 66% to 99%), and explaining in understandable terms (35% to 94% to 99%). In contrast, other medical inpatient units did not show similar gains.<br /><br />The authors conclude that bedside rounds conducted while seated, paired with structured communication training, can significantly improve patient satisfaction and may enhance overall quality of care. Based on the positive early outcomes, the protocol was expanded to other inpatient medical units.

Asset Subtitle

Muhammad Tayyeb

Meta Tag

Author List Adithya Rajamohan, Gaurav Mohan, Jayasree Ravilla, Kenneth Granet, Mahrukh Khan, Medha Ghose, Muhammad Tayyeb, Siva Naga Yarrarapu, Wael Ghali

Category Research

Concept Seated Physician Rounds

Concept Patient Satisfaction

Concept AIDET

Concept HCAHPS

Concept Patient-Centered Care

Distinguished Non-Finalist

Presenter Organization Monmouth Medical Center

Presenting Author Muhammad Tayyeb

Track Quality Improvement

Keywords

patient satisfaction

seated physician rounds

AIDET communication

HCAHPS scores

inpatient unit

quality improvement

bedside rounds

physician communication

medical inpatient unit

communication training

Seated Physician Rounds

Patient Satisfaction

AIDET

HCAHPS

Patient-Centered Care