SHM Converge Scientific Abstract ePoster Gallery-Promoting Inter-Hospitalist Feedback at an Academic Medical Center

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This project from The Ohio State University Division of Hospital Medicine addressed the lack of a standardized, consistent way for hospitalists to give and receive peer feedback. The team created an anonymous feedback tool focused on areas of clinical care, accessible through email, SharePoint, and the EMR using a smartphrase. General hospitalists were introduced to the tool in 8/2024, cancer medicine hospitalists in 10/2024, and hospitalist RNs sent weekly reminders to encourage participation. Feedback was reviewed in batches every three months, with urgent safety issues addressed within one month. A survey was also administered in 11/2024 to assess satisfaction.<br /><br />The intervention had three phases: initial rollout to non-teaching services, expansion to all providers, and later process changes to improve use. These changes included adjusting reminder timing, adding a second reminder day for junior faculty, embedding the feedback smartphrase into handoff workflow, developing an AI method to aggregate responses, and including MRNs for more specific feedback.<br /><br />Results showed modest engagement: an average of 4 feedback responses per week from August 2024 through February 2025, despite about 78 hospitalists on service weekly. However, attitudes toward the process improved: agreement that the division had an effective feedback method rose from 6% in the initial survey to 48% in 11/2024, with 4% strongly agreeing. Satisfaction remained mixed, suggesting more work is needed.<br /><br />Overall, the project improved standardization and perceived usefulness of feedback, but participation remained low. The authors conclude that reminders and simplicity help, but building a stronger culture of feedback is essential for success in a growing hospitalist group.

Asset Subtitle

Kaitlyn Greiner

Meta Tag

Author List Kaitlyn Greiner, Naveed Farrukh, Philip Huang, Samta Jain, Vijay Duggirala

Category Research

Concept Peer Feedback

Concept Standardization

Concept Non-punitive Approach

Concept Feedback Tool

Concept Hospitalist Role

Distinguished Non-Finalist

Presenter Organization Ohio State University

Presenting Author Kaitlyn Greiner

Track Quality Improvement

Keywords

hospital medicine

peer feedback

anonymous feedback tool

hospitalists

clinical care

SharePoint

electronic medical record

feedback standardization

survey satisfaction

quality improvement

Peer Feedback

Standardization

Non-punitive Approach

Feedback Tool

Hospitalist Role