SHM Converge Scientific Abstract ePoster Gallery-From Care to Connection: A 3-Step Framework for Unmatched Patient Experience

Pdf Summary

The document presents a 3-step framework, “From Care to Connection,” aimed at improving the hospitalized patient experience. It emphasizes that patient experience is a major component of healthcare quality and is closely linked to better clinical outcomes, higher satisfaction, stronger treatment adherence, improved safety, and overall health status.<br /><br />The main problem identified is that hospitalized patients often have difficulty communicating with hospitalists, understanding their care plans, and feeling connected to the care team. These gaps can increase anxiety and reduce engagement. The proposed initiative focuses on enhancing communication among hospitalists, patients, and families; increasing transparency about the plan of care and discharge process; and improving patient engagement and satisfaction with hospitalist-led care.<br /><br />The framework is designed to make physicians more approachable, reduce uncertainty, and strengthen continuity of care. Early feedback suggests that patients feel more satisfied with care planning and more connected to the hospitalist team. The presentation also notes that improved communication can support better adherence to treatment and overall patient outcomes.<br /><br />Future plans include ongoing monitoring of patient experience scores, readmission rates, and clinical outcomes to evaluate effectiveness. The initiative may then be refined and expanded across additional hospital settings.

Asset Subtitle

Mohamed Bakr

Meta Tag

Author List Megan M. Allen, Mohamed Bakr, Vikram Bathula

Category Innovations

Concept Communication

Concept Engagement

Concept Patient Experience

Concept Transparency

Concept Care Plan

Distinguished Non-Finalist

Presenter Organization Envision

Presenting Author Mohamed Bakr

Track Communication

Keywords

patient experience

hospitalized patients

hospitalist communication

care plan transparency

patient engagement

family communication

care coordination

treatment adherence

patient satisfaction

clinical outcomes

Communication

Engagement

Patient Experience

Transparency

Care Plan