SHM Converge Scientific Abstract ePoster Gallery-Effect of Round Notification With Text Message on Patients' Satisfaction

Pdf Summary

This retrospective cohort study examined whether real-time ward round notifications by text message (WR-SMS) improved inpatient experience in an acute medical ward at Seoul National University Bundang Hospital. Ward rounds are important in inpatient care, and patient participation is increasingly encouraged, but this can be difficult in acute settings.<br /><br />The researchers compared patient-experience survey results from 2020, before WR-SMS was introduced, with results from 2021, after implementation. A total of 100 patients participated: 53 in 2020 and 47 in 2021.<br /><br />The main findings were that the 2021 group reported significantly higher satisfaction with being informed about round schedules and felt more emotionally supported during admission. Scores for these two items improved from 3.43 to 3.89 for round schedule information, and from 3.49 to 3.87 for emotional support, both with statistically significant differences. Other survey items also tended to improve in 2021, although these changes were not statistically significant.<br /><br />Overall, the study suggests that SMS-based ward round notifications may enhance inpatient satisfaction by making care more predictable and helping patients feel more supported emotionally. The authors conclude that using familiar communication tools such as text messaging may be a practical way to improve the patient experience in hospital settings.

Asset Subtitle

Jongchan Lee

Meta Tag

Author List Eun Sun Kim, Hak Chul Jang, Hee-Sun Park, Hye Won Kim, Jae Ho Cho, Jihye Kim, Jiwon Ryu, Jongchan Lee, Jung Hun Ohn, Nak-Hyun Kim, Soyeon Ahn, Sun-Wook Kim, Yejee Lim

Category Research

Concept Real-Time SMS Notifications

Concept Patient Satisfaction

Concept Inpatient Care

Concept Rounding

Concept Retrospective Cohort Study

Distinguished Non-Finalist

Presenter Organization Seoul National University Bundang Hospital

Presenting Author Jongchan Lee

Track Communication

Keywords

retrospective cohort study

ward round notifications

text message

inpatient experience

acute medical ward

patient satisfaction

patient participation

Seoul National University Bundang Hospital

emotional support

SMS communication

Real-Time SMS Notifications

Patient Satisfaction

Inpatient Care

Rounding

Retrospective Cohort Study