SHM Converge Scientific Abstract ePoster Gallery-Advancing Care Through Collaboration: A Pharmacy Technician Education Program to Improve Medication Reconciliation on Admission

Advancing Care Through Collaboration: A Pharmacy Technician Education Program to Improve Medication Reconciliation on Admission

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This document describes a pharmacy technician education program designed to improve medication reconciliation at hospital admission and reduce provider workload. The program created an internal Medication History Certification Education Program that prepares pharmacy technicians for national certification through the Pharmacy Technician Certification Board. It used a nine-month blended curriculum, combining online training with supervised inpatient rotations.<br /><br />After training, four technicians were integrated into the admission workflow to collect real-time medication histories under pharmacist supervision. This shift helped improve the completion of admission medication reconciliation by 15.7%. It also saved provider time, as technicians spent about 60–80 minutes per encounter obtaining medication histories, allowing clinicians to focus on other tasks.<br /><br />The key message is that trained pharmacy technicians can play an important role in medication safety and workflow efficiency. The model appears feasible within existing hospital staffing and offers a scalable approach to addressing gaps in medication reconciliation. By developing technician skills and incorporating them into admission processes, hospitals can improve quality of care while reducing the burden on providers.

Asset Subtitle

Foram Parikh

Meta Tag

Author List Ashley Shim, Brian Markoff, Elone Winston, Foram Parikh, Gurpreet Kaur, Irina Usherenko, Shantheri Shenoy MD

Category Innovations

Concept Perioperative Medication Reconciliation

Concept Pharmacy Technician

Concept Medication History

Concept Medication Safety

Concept Training Program

Distinguished Non-Finalist

Presenter Organization Mount Sinai West

Presenting Author Foram Parikh

Track Quality Improvement

Keywords

pharmacy technician education

medication reconciliation

hospital admission

medication history certification

Pharmacy Technician Certification Board

blended curriculum

inpatient rotations

provider workload reduction

medication safety

workflow efficiency

Perioperative Medication Reconciliation

Pharmacy Technician

Medication History

Medication Safety

Training Program